It may be the only game in town anymore, but the Ski Company does not rest on those laurels. Their prices are aggressively low, better than online sites in many cases, and their people are top notch.
Same day service on ski tuning! Also, staff was very helpful.
While at the Tully store, I also brought in one of my other boards that had a broken binding. A young man named Skyler worked on getting a warranty replacement. When that fell through, he cannabalized some old equipment and riveted a new ratchet to my binding, saving me a ton of money and time. Much like Josh, Skyler is a super motivated guy that wants to keep customers happy - and he certainly did with me. I enjoy just talking "boarding" with both of them as well.
Just had a great experience buying my first pair of brand new boots. Skylar was really knowledgeable and patient while I tried on multiple pairs. I ended up walking out with a pair of $400 boots, binding adjustment and ski wax/sharpen for a little over $250! Very satisfied and will definitely be back!
Over the years, i've done a lot of business with the Ski Company and am always satisfied. After moving back into the area last year, we outfitted the whole family with skis. This year we purchased new skis again for our growing kids. Always great prices and the staff are super helpful at the Syracuse store.
I purchased a snowboard and bindings at the summer fairgrounds sale. Unfortunately there was an error and my boots did not fit the bindings. I ended up visiting the Syracuse store and changed out the bindings for a different set, which I later was unhappy with(not made for my style board). I emailed the Ski Company and the next business day I got a call from one of their managers, Dave. He said he needed to make this right and would like to have the whole board and bindings returned for a full refund. I showed up to the Syracuse store and returned the board. Next I met with the lead snowboard sales guy, Josh, who spent over an hour with me to ensure I got the right board and bindings I wanted. As my size had to be delivered from another store, Josh even brought them down to the Tully store, where I live, so I could pick them up easily. Josh is an energetic, positive at all times, and super motivated employee.
A real measure of how a company rates is how they handle things when they go wrong:
This location is central to the big for cny ski locations. The staff is excellent;very knowledgeable, friendly, went out of their way to help with two unique requests.
The Ski Company is a US Store based in Tully, New York. The Ski Company is located at 5785 NY-80, Tully, NY 13159, USA.
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